How do I report an incorrect Korin answer?

Korin’s answers are generated from the financial information available to it. An answer may be incorrect when:

• Bank data is delayed or incomplete
• A transaction was categorized incorrectly
• A recurring payment was missed
• A pending transaction changed
• Korin misunderstood the question
• An account was excluded
• The underlying calculation or explanation was wrong

Use the thumbs down below an answer to flag it. Korin records that immediately, and you can optionally tap a reason such as “Wrong numbers” or “Missing info”.

If you need the answer investigated, raise a support request under “Incorrect Korin answer” from Help & Support.

In the request, explain:

• What part appears wrong
• What you expected
• Which transaction, account, date or commitment is relevant
• Whether the issue affects a financial decision

Do not include bank passwords, card details or unrelated financial information.