Back to Help Centre

Korin answers

How do I report an incorrect Korin answer?

Tell Korin when an answer is incomplete, unclear or based on incorrect information.

Last updated 2026-08-02

Korin’s answers are generated from the financial information available to it. An answer may be incorrect when:

• Bank data is delayed or incomplete • A transaction was categorized incorrectly • A recurring payment was missed • A pending transaction changed • Korin misunderstood the question • An account was excluded • The underlying calculation or explanation was wrong

Use Report this answer from the relevant conversation whenever possible.

Korin should attach the answer identifier and safe diagnostic context so the support team can investigate the exact response.

In the report, explain:

• What part appears wrong • What you expected • Which transaction, account, date or commitment is relevant • Whether the issue affects a financial decision

Do not include bank passwords, card details or unrelated financial information.

Related articles

Did this answer your question?

This didn’t solve my problem

Send us the details and we’ll investigate.