Why did I not receive a WhatsApp alert?

Korin does not send every observation through WhatsApp.

A message may not be sent when:

• The alert does not meet the required importance level
• The daily alert limit has been reached
• WhatsApp is disconnected
• The phone number is not fully verified
• The message provider rejects or delays the message
• The required WhatsApp template is unavailable
• The alert was shown only inside Korin
• The underlying financial event no longer qualifies
• Korin is operating in a dry-run or disabled alert mode

Check the Alerts page in Korin first. Lower-priority observations may appear there without being sent through WhatsApp.

If an alert appears in Korin but the corresponding WhatsApp message did not arrive, report the alert name, approximate time and connected phone-number ending. Do not include your full phone number in screenshots.