Why are transactions missing or delayed?

Korin shows the information received from your connected financial institution through Akahu.

A transaction may not appear immediately when:

• The payment is still being processed by the merchant
• The bank has not yet made the transaction available
• The bank connection is temporarily delayed
• Your connection needs to be renewed
• The transaction occurred on a newly connected account
• The bank later changes the transaction date, amount or description

Check the affected bank connection and look for a reconnect or sync warning.

If the transaction appears in your bank but remains missing from Korin after the connection has refreshed, report the issue and include:

• The bank and account
• The transaction date
• The approximate amount
• The merchant or description
• A screenshot with unrelated information hidden

Never send your online-banking password, full card number or bank access credentials.